View All Job Openings

Level 1 Customer Support Technician

We are seeking a Level-1 VoIP and network service support engineer.  The ideal candidate will possess strong communication skills, analysis skills, and desire to learn, able to work in a fast paced environment and enjoy being part of a team.  In addition to Level-1 trouble shooting, duties may also include performing add/change/delete requests, provisioning IP phones, and configuring routers and switches.

Essential Duties

  • Provide Tier-1 assistance to our customers (via inbound call queue and support ticketing system).
  • Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, BroadSoft and Cisco Call Manager.
  • Provision IP phones (CISCO, Polycom, Linksys and others).
  • Provision Cisco and Adtran routers and switches for new customer installations.

Qualifications, Skills and Abilities

  • A positive customer service attitude.
  • Detail oriented.
  • Posses a good understanding of both telecommunications hardware elements as well as software and platform components.
  • Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities.
  • Working knowledge of LAN and WAN technologies is preferred.
  • Detailed understanding of the OSI model as well as understanding the basics of IP networking
  • Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience.
  • Associate or Bachelor of Science degree in a Technical Field preferred.

> Contact us about this position.