Welcome to the Learning Center!


Video Player Tutorial - Click here to view a brief video tutorial that describes how to use the Telesphere Media Player.


bullet Interactive Videos


MySphere Assistant Toolbar Video:

Describes in detail the features and services provided to receive, initiate, and control incoming and outgoing calls and messages directly from your web browser and mail client.
Click here to view the video


Web Portal:

Web Portal provides a central location for users to access and manage a variety of services including call features, unified voice messaging, fax messaging, phone directories and audio conferencing which provides a more flexible and worry free environment for the user.
Click here to view the video

 

MySphere Receptionist Video:

Details the use of live answer software which allows distribution of calls through advanced call control, contact directories, and phone status monitors.
Click here to view the video

 

Customer Group Service Provisioning Training Video:

Enables group administrators to edit features such as auto attendants and hunt groups, individual user features, and allows management of call services from calling plans to account codes.
Click here to view the video

 

Call Manager:

Call Manager is a web-based interface that allows users to take control of their inbound and outbound calling features from their PC such as Call Forwarding, Do not disturb, Simultaneous Ring and Click to Dial, and also allows access to directories from Outlook to a personal directory to call history.
Click here to view the video


Call Recording User Guide:

Call Recording allows customers to manage recorded calls, monitor current calls, and report statistical information along with archiving capabilities for easy and worry free storage.
Click here to view the video


Phones:

Details basic and advanced phone functionality such as transferring, conferencing, voice mail and setting up call lists.
Click Below to view the video for your phone
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      Polycom 670 | Polycom 7000




User Guides

Installation

MySphere Assistant Toolbar
Installation Instructions
MySphere Call Center
Installation Instructions
MySphere Receptionist
Installation Instructions
   
Quick Start Guides

Polycom VM Quick Start Guide Telesphere MySphere Assistant Toolbar Quick Start Guide
Telesphere SalesForce
Quick Start Guide
Call Recording Archive QSG
Applications

MySphere Toolbar User Guide Personal Voice Portal
Reference Guide
Call Center Supervisor
User Guide
Call Recording User Guide
Receptionist Console
User Guide
Customer Service Guidelines
IMAP Account
Configure Instructions
XLite Configuration Guide
Feature Guides

Telesphere Anywhere
User Guide
Hoteling End User Guide
Web Portal Conferencing
User Guide
BLF User Guide for Polycom Soundpoint Phones
Other Instructional Guides

Set Windows Player to
Default Guide